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Jobcenter Customer-Defense Response ManagementCounty council time is citizens’ question time. Citizens—the sovereign—are allowed to publicly ask questions in this illustrious gathering. Although—it's not quite like that. A citizen may ask one question and two follow-up questions about it. That may take exactly three minutes. That’s how the county council members—or rather, the majority of them—once devised it. In addition, the question time is limited to half an hour. So the citizen should keep it short and concise and not be too annoying. And yes, of course, this is democracy in action—our “lived democracy,” in which the employees of the sovereign make the rules about how the employer is allowed to communicate with the employees. Great, right? Heik Meißner had another question. For quite some time now he has been having his “fun” with the Jobcenter of the Burgenland district and, due to the unacceptable manner in which things are handled there, he filed a supervisory complaint against the head of the Jobcenter. This supervisory complaint, which had been directed at the head, was converted by the district administrator into a technical supervisory complaint, meaning that the complaint regarding the manner of conduct now targets the entire department. Only the reactions that Heik Meißner received were not really very helpful. The head of the Jobcenter was assigned to another position within the district administration office in January 2026. The new head became Mr. Robert Aßmann. I must admit: he’s a really great guy who has mastered the craft of responding to questions evasively or with non-answers. Exactly the right man for this post. On 30 March 2026, Heik Meißner asked again (see video above) when he would receive an answer to his complaint. District Administrator Götz Ulrich (CDU) left the answering of the question to that very Robert Aßmann, who apparently had already prepared for Meißner’s question. Aßmann stated that they had already responded exhaustively to Heik Meißner. Yes, even writing non-answers can certainly exhaust a public administration employee. Heik Meißner is of the opinion that the district administrator must deal with his complaint, since the district administrator is the chief administrative officer. The district administrator sees it differently. The Jobcenter has a complaint management system, and from the district administrator’s perspective it is entirely possible that one could receive a response from the complaints office. That Heik Meißner obviously did not receive such a response apparently did not occur to the district administrator so beloved by many. Heik Meißner asked the district administrator whether he meant the Jobcenter’s customer defense response management. The district administrator replied: “I mean nothing other than what I said.” That was not a denial by the district administrator. Heik Meißner nevertheless holds the view that the cause of a complaint cannot process that complaint itself. That is why he addressed District Administrator Götz Ulrich (CDU) directly. The district administrator’s sidekick, county council chairman Andy Haugk, took the microphone and declared: “The chief administrative officer has just given you an answer. Whether you like it, I don’t know. But I heard an answer. I also heard one question and two follow-up questions.” And with that, the sovereign’s opportunity to publicly ask the employees a question had once again been successfully fended off. They’re really good at it, our employees, aren’t they? Author: AI-Translation - Maximus Polemikus | |
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